Adjust the inputs below to estimate your potential return across billing, documents, and care notes. No email required.
Total clients currently receiving services
Average cost including super and oncosts for admin and coordination staff
Total services billed per client per week across all funding streams
Percentage of services delivered but not invoiced due to system gaps. Audits we have conducted have found 10-17% at providers with disconnected systems. Start conservative and adjust to your experience.
Staff time spent checking services delivered against claims, including end-of-month reviews
DEX, HACC MDS, NDIS claims, NDIA payment files, and similar submissions where your team manually prepares or validates the data before lodgement. Count only reports your team builds by hand, not automated system exports.
Intake forms, referral documents, assessments, and other documents that require data extraction and processing
Client summaries, care plan reviews, and handover documents generated from progress notes
Before building Tendio, our founder spent over a decade working inside aged care and home care organisations across Australia. Implementations, system audits, operations reviews. And the same problem kept showing up, at provider after provider: services that had been delivered to clients but never made it to billing. Not because anyone was careless. Because the systems didn't talk to each other the way everyone assumed they did.
That was one of Australia's largest HCP providers, so the dollar figure is toward the bigger end. But the same thing happens at providers with 60 clients. The amount is smaller. The percentage of revenue sitting unrecovered is often just as high, because a smaller team has nobody dedicated to chasing it.
Here is how it happens. A worker completes a shift. The care management system knows about it. Somewhere in the handoff to billing, something slips: a service code that does not map correctly, a sync that times out quietly, a manual step that got skipped because it was end of month and everyone was already flat out. The shift sits in the system as delivered. It never reaches billing. By the time anyone might have noticed, the claim window has closed and the money is gone, without ever appearing on a report as something that was lost.
That is the problem RevenueGuard runs against every week. It checks what your care system recorded against what actually got billed, finds every gap, puts a dollar value on it, and hands your billing team a list they can work through the same day. No spreadsheet. No manual investigation. Just a clear picture of what has been missed.
Book a free session and we will model the potential return against your actual organisation, with no obligation.
Book a Free AI Discovery Session or email hello@tendio.com.au